Privacy Policy
Last updated: November 2026
This Privacy Policy explains how FeelRx (“we,” “us”) collects, uses and shares information when you visit feelrx.com or use our telehealth services (together, the “Services”). California residents should also read our California Privacy Notice.
How FeelRx works
FeelRx is a technology platform that connects you with independent, licensed healthcare providers and licensed pharmacies. FeelRx does not practice medicine or dispense medication.
- Providers. Medical evaluations, prescribing decisions and follow-up care are made by licensed clinicians in our independent provider network (“Providers”).
- Pharmacies. Prescriptions are filled and shipped by licensed partner pharmacies (“Pharmacies”).
- Health information. When you complete a medical intake, the health information you share is used to provide your care. Where it is protected health information (PHI) under HIPAA, it is handled under the Notice of Privacy Practices, which controls over this policy if the two conflict.
Information we collect
| Category | Examples | Source |
|---|---|---|
| Contact and account | Name, email, phone, shipping address, date of birth, login details | You |
| Health information | Intake and quiz answers, medical history, medications, allergies, goals, photos or ID you upload, messages with Providers | You; your Providers |
| Order and payment | Products and plans ordered, order history, subscription status. Card details are handled by our payment processor; we do not store full card numbers | You; payment processor |
| Device and usage | IP address, browser, device type, pages viewed, referring site, cookie and ad-click identifiers | Automatically, through cookies and similar tools |
| Communications | Support emails, chat, SMS consent records | You |
Advertising and measurement
FeelRx uses Google Ads (Google) to measure advertising performance and support ad optimization. This shares ad-click identifiers, cookie identifiers and page visits with Google. It does not share contact information, card details, survey answers or customer-matching identifiers. When you accept advertising, completed purchases are reported to Google Ads as conversions (order total and a random reference only), and Meta Platforms receives page visits, add-to-cart, checkout-start and purchase events with order value only, through the Meta Pixel. These tags run only on feelrx.com, never send names, email, phone, address, ZIP code, date of birth, quiz answers, order numbers or discount codes, and stop when you turn off advertising in Your Privacy Choices.
In regions that require consent for advertising, measurement starts only after you accept. Elsewhere it may run without a banner, subject to your right to refuse and any applicable opt-outs. A Global Privacy Control signal overrides acceptance. If your region cannot be determined, advertising stays off until you accept.
Your Privacy Choices, linked at the bottom of every page, lets you turn off advertising or withdraw acceptance at any time. Changes apply immediately, including in other open tabs. Your browser stores a random visitor reference and a history of your advertising choices, with the time, region and notice version. Clearing browser storage removes that local record.
How we use information
- To create your account, send your intake to a Provider, and send prescriptions to a Pharmacy.
- To process payments, manage subscriptions and ship orders.
- To send service messages, such as order updates, refill and check-in reminders, and Provider messages.
- To send marketing, if you agree. You can opt out at any time.
- To measure and improve the site and our advertising, as described in the Advertising section above.
- To prevent fraud, keep the Services secure and meet legal obligations.
We do not use your health information or intake answers for advertising, and we do not send them to advertising platforms.
How we share information
- Providers and Pharmacies, to deliver your care and medication.
- Service providers who work for us under contract, such as hosting, payment, shipping, customer support, email and SMS vendors.
- Advertising and analytics partners (Google and Meta), limited to the identifiers and events listed in the Advertising section above, and only as your privacy choices allow.
- Legal and safety, when required by law or to protect rights, safety or property.
- Business transfers, such as a merger or sale, subject to this policy.
We do not sell personal information for money. SMS opt-in data and consent are never shared with third parties for their marketing.
Your choices
- Advertising: use Your Privacy Choices at the bottom of any page. We honor Global Privacy Control (GPC) signals.
- Marketing email and SMS: use the unsubscribe link, or reply STOP to any text.
- Access, correction and deletion: email care@feelrx.com. Some health records must be kept by Providers or Pharmacies under medical-records laws.
Security
We use administrative, technical and physical safeguards, including encryption in transit. No system is completely secure.
Retention
We keep information as long as needed to provide the Services and to meet legal, tax and medical-records requirements. After that, we delete or de-identify it.
Children
The Services are for adults 18 and older. We do not knowingly collect information from anyone under 18.
Changes
We will post updates on this page and change the effective date. We will tell you about material changes by email or on the site.
Contact
FeelRx, Attn: Privacy, 2421 Lake Pancoast Dr, Unit 1C, Miami Beach, FL 33140 · care@feelrx.com